1. Definitions

  1. Client – any person, company, authority and any other body which has joined the contract for the supply of services

  2. Company – means Team@One LTD

  3. Contract – means any formal Contract document entered into by and between the Company and the Client including this Agreement

  4. Agreement – means the Agreement between the Client and the Supplier and attached hereto

  1. Terms of Use

The use of the Services constitutes Client’s agreement to the terms and conditions stated in this Terms and Conditions. Each person that uses the Services, or that enters into a contract, in writing or online, on behalf of its employer or other third party, represents that such person is authorized to accept these terms on its employer’s or the third party’s behalf. Client agrees that the Services will be used only as provided in such terms and conditions for legitimate business purposes.

In the case of any violation of these terms, the Company reserves the right to seek all remedies available by law and in equity for such violations.

  1. General Terms of Service

  1. The Company shall not, other than with the prior written consent of the Client, during or after the termination, determination or expiry of this Agreement disclose directly or indirectly to any person, firm, company or third party and shall only use for the purposes of this Terms and Conditions, any information relating to the service provided, the Client, its business, trade secrets, customers, suppliers or any other information of whatever nature which the Client or its customer or nominee may deem to be confidential and which the Company has or shall hereafter become possessed of. The foregoing provisions shall not prevent the disclosure or use by the Company of any information, which is or hereafter, through no fault of the Company, become public knowledge or to the extent permitted by law.

  1. Commencement of Service will be dependent on having received all documents as specified by the Company and receiving all payments due as per the Contract.

  1. Once signed, this agreement will remain effective from the date of signature until it is replaced or terminated as per III.7.

  1. The Company reserves the right to modify or discontinue all or part of the Service, temporarily or permanently, with or without notice to Client, and is not obligated to support or update the Service.
  1. The Company reserves the right, in its sole discretion, to change pricing of the service upon thirty (30) days’ notice.
  1. Time of contract
    1. This Service will be available to the Client for the duration specified in contract.

    2. The contract will be automatically renewed.

    3. The Agreement can be terminated by the Client or by the Company as per III.7 of this Terms and Conditions.

  1. Termination of the Agreement

    1. The Period of Agreement will be specified in Contract and will depend on the Service. The Agreement may be terminated at the end of the Period of Agreement by either party on the giving of not less than 1 calendar month written notice to the other party.

    2. The Period of Agreement will automatically extend for further agreement duration period as per the Contract, until written notice of termination is given to expire at the end of such period.

    3. We shall be entitled to terminate this Agreement forthwith without written notice upon the following grounds:

      1. Non-payment of the Service Fee or any other fees by the Client.
      2. Any breach of this Agreement by the Client.
      3. If the Client (being a company) enters into liquidation or shall have a receiver or an administrative receiver appointed.
      4. If the Client (being an individual) becomes bankrupt or enters into a composition with Client’s creditors or commit an act of bankruptcy.
    4. The Company shall not be liable to Client or any third party for termination of the Service. In the event of Client default, the Client agrees to pay all costs, expenses and reasonable attorneys’ fees expended by the company in enforcing the Agreement or collecting any sums due hereunder both in and out of bankruptcy and before and after judgment.
  1. Performance Levels

    1. The Company will provide the Service as per the Contract during normal business hours, which is Monday to Friday 9:00 am to 5:00 pm GMT, excluding UK bank holidays or other specified in Contract.
    2. The Company will perform all Services specified in Contract for the level of the agreed Service as set out in the Terms & Conditions and as per the Contract.
    3. The Company will devote such time, attention and effort as may be necessary for completing Services with reasonable care and skill.
    4. The Company will not be held liable to any services not outlined in the Service Scope or not officially requested in writing by the Client and agreed by the Company
    5. The level of agreed Service may be reviewed from time to time as required at the request of either party and with 7 working days’ notice provided in writing.
  1. The Company will have no liability for any loss of profits, business, and revenue, damage to brand or reputation or any indirect or consequential or special loss or damage in respect of any act omission, neglect or delay by any of the Company staff or agents.
  1. Services

IV.A. E-Reception

  1. Landline Telephone Number and Call Answering Service

Unless otherwise agreed in writing:

    1. All telephone numbers issued for use by the client will remain the property of the Company and/or their appointed service provider.

    2. The client will not sell or transfer (or attempt as much) any telephone number provided for their use.

    3. The Company reserves the right to change any telephone number for any reason provided a reasonable notice is given.

    4. Scope

      1. The Company will provide an allocated geographical UK number of choice from the Company’s Hosted PBX system to be used as the Client’s landline number or for the purpose of call transfer from the Client’s standard phone number

      2. If no Call Answering Service is purchased by the Client, the Company will forward all calls to an external landline or mobile number as indicated by the Client. The charge to the Client will be at a standard call forwarding rate a month in arrears.

      3. The Company will answer every phone call during office hours (Monday to Friday, 9:00 am – 5:00 pm, except Bank Holidays) and provide the duly customer care as requested by the Client and specified in Contract.

      4. The Company will make a record of the conversation and notify the Client via text or email.

      5. If requested, the Company will answer and transfer the call to the number indicated by the Client.

  1. Virtual Office Address

Unless otherwise agreed in writing:

    1. Definitions:

      1. Registered Office Address: is the official address of an incorporated company, association or any other legal entity, as recorded in the Companies House to be used to receive official correspondence and formal notices from The Companies House and HM Revenue and Customs office. The Registered Office Address is different form The Company Trading Address and it cannot be used as such.

      2. Director Service Address: this is for the Companies House records update service for the purpose of keeping directors’ details private. Only the Companies House and HM Revenue and Customs post addressed to the Company Director can be sent to the Director Office Addressed. It is also possible to use this address by company directors instead of their private home address for contact on the Companies House register. Director Service Address is different from The Registered Office, Trading and Correspondence Addresses and cannot be used as such.

      3. Correspondence Address: this is the address for receiving all business post other than Companies House and HM Revenue and Customs post. A single item of correspondence may not be larger than a Royal Mail Special Delivery Large Letter envelope the dimensions of which are as follows: 353mm x 250mm x 25mm, 750g. Any items exceeding these dimensions will not be accepted by the Service Provider. Forwarding post is done either via Royal Mail/courier or via e-mail (scans) and charges are added to the following month’s invoice based on the previous months forwarding costs.
      4. Trading Address: this is where the Company business is conducted from. It can be different from the Registered Office and Director Service Addresses and cannot be used as such. It is to be provided to clients, banks, agents, and suppliers. If the Trading Address is different from the Registered Office Address, it is not visible to public record as it is not registered with the Companies House.

    2. The Client will not sell or transfer (or attempt as much) any address provided for their use.

    3. The Company reserves the right to change the address for any reason provided that a reasonable notice is given.

    1. Scope

      1. As per the Agreement, the Company will provide the Client with either the Registered Office Address, the Director Service Address, or the Correspondence and Trading Address.

      2. Signage rights will only be granted to the Company with the purchase of the Trading Address.

      3. The Company will not accept any mail addressed to other than the Company Director or the Company itself.

  1. Mail Collection and Forwarding

Unless otherwise agreed in writing:

    1. The Company will only accept the type of post relevant to the type of Service purchased by the Client, as outlined in 2.1
    2. All addresses issued for use by the client will remain the property of the Company and/or their appointed service provider.
    3. The Client will not sell or transfer (or attempt as much) any address provided for their use.
    4. The Company reserves the right to change the address for any reason provided reasonable notice is given.
    5. In the event that mail delivered at the Address is not marked in such a way that the company is able to ascertain from the outside packaging who it is intended to, the Company reserves the right to open such mail to determine for whom it is intended.
    6. The Client will not arrange for or permit the delivery of any noxious, harmful, illegal, deteriorating or dangerous substances to the Address and, in the event that the Company has reason to believe that any mail item delivered at the Address is or may be, in any way, noxious, harmful, illegal, deteriorating or dangerous, the Company reserves the right to dispose of such mail item as they see fit.
    7. The Client will not use the designated address for the purposes of registering with the UK electoral register.
    8. The Client will not use the Designated Address for their personal purposes.
    1. Scope
      1. The Company will handle the monthly volume of as specified by the Client on the Application Form.

      2. All mail delivered to the Client at the Address may be made available for collection, by prior written agreement, subject to modest volumes being received.

      3. The company reserves the right to forward any mail by post or courier rather than await collection if special circumstances should make that a preferable option or if mail remains uncollected for a period of more than 6 months.

      4. The Company reserves the right at our sole discretion and on notice in writing to Client, to refuse delivery of and return to the sender (at Client’s sole cost) or to withhold from forwarding any mail items delivered to Client at the Address that are above 5kg in weight or larger than 50cm or multiple items in one delivery or multiple deliveries such as mail promotion, marketing promotion and mail order commercial activities. In the event that the Company withhold such items from forwarding, they reserve the right to charge Client a storage fee of £10 per calendar month pending collection by a courier nominated by the Client or delivery by the Company on such terms as may be agreed.

      5. Unless otherwise agreed in advance and in writing, the Mail Collection and Forwarding Services may not be used in any direct marketing campaign which is likely to result in more than 40 items of mail being delivered to the Client at the Address in any one calendar month.

    2. Charges

      1. The cost of postage plus a handling charge as per the Contract, and/or any storage charges as specified elsewhere in the Terms and Conditions, will be invoiced at the end of each calendar month and are due for settlement within 30 days.

IV.B Dedicated Desk Service


Dedicated Office Space: the service provides the possibility to use office space during agreed hours and days of the week, between 7 am and 9 pm on first come first served basis.

  1. Scope

    1. Unless agreed otherwise in writing, the Company will:

      1. To permit the Client to share with the Company the use of the Designated Office Space

      2. To permit to use the Company’s fixtures and fittings in the Designated Office Space

      3. Provide communal reception, kitchen, tea point and toilet facilities for the benefit of all occupiers

      4. Provide heating, lighting and hot water to the appropriate areas of the Designated Office Space

      5. Make available telephone equipment and internet connection which the Client will be able to use, subject to the payment by the Client of the associated service charges

      6. Make available to the Client photocopying which the Client will be able to use subject to the payment by the Client of the associated service charges

      7. Make available to the Client such other services as may be agreed between the parties subject to the payment by the Client of the associated service charges

    1. Unless agreed otherwise in writing, the Client shall/shall not:

      1. Pay a refundable deposit of £100.00 which shall be held during the term of this Agreement by the Company as security for the performance by the Client of its obligations under this Agreement

      2. Keep the Designated Office Space clean and tidy and use the Building, Designated Space (or such other suite(s) or room(s) as may be directed by the Operator) and all its furniture and equipment in a reasonable manner and so as not to cause damage to the same

      3. Pay to the Company all charges in respect of all telephone calls made by the Customer and all other extra services provided either by the Company including photocopying, storage and other available services included in the Services Agreement

      4. Respect the confidentiality of other office space users and the Company

      5. Observe and perform all the rules and regulations from time to time made by the Company for the management of the Designated Office Space and the Building and notified in writing to the Client

      6. Conduct its business from the Designated Office Space in a way that does not interfere with the Company or with other clients or occupiers of the Building

      7. Vacate the Designated Office Space on the expiry or determination of this the Agreement and during the Term afford access at all times and for all purposes to the Company

      8. Repair any damage occasioned to the Designated Office Space fixtures, equipment, or other provided by the Company

      9. Impede or interfere with the Company’s right of possession and control of the Designated Office Space and the Building, obstruct the stairs, passages, lifts or other common parts of the Building, bring in or take out of the Building any items of a bulky nature

      10. Use or permit any other person to use the Designated Office Space or the Building as its registered office without the express written consent/Agreement with the Company

      11. Bring any office furniture or electrical appliances into the Designated Office Space nor install or connect any electronic communications connection or service save as may be permitted in writing by the Company

      12. Cause any nuisance or inconvenience to the Company or to other customers or occupiers of the Building or do anything that may bring the Building into disrepute or that may affect the credit rating of the Company or of any other customer or occupier of the Building

      13. Affix or display anything on the windows or doorways

    1. Any trade fixtures, equipment, or personal property permanently installed in or permanently attached to the Designated Office Space or Building by or at the expense of the Company shall be and remain the property of the Company

    2. The Company shall not be liable for any loss, damage or expense to any person or property of the Client

    3. The Company shall not be liable for any theft of or by other tenants or otherwise, nor for injury or damage to persons or property resulting from any cause whatsoever, unless due to the willful acts of the Company, it agents and/or employees

V.C Personal Assistant


Personal Assistant (PA): sometimes called an executive secretary or personal/private secretary, works closely with senior managerial or directorial staff to provide administrative support, usually on a one-to-one basis.

  1. Scope

    1. As requested by the Client and specified in Contract, the Company will provide all, or a selection of the below listed PA services within the Company’s office hours (Monday to Friday, 9:00-5:00, excluding UK Bank Holidays),

      1. Devising and maintaining office systems, including data management and filing

      2. Arranging travel, visas and accommodation and travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;

      3. Screening phone calls, enquiries and requests, and handling them when appropriate;

      4. Organising and maintaining diaries and making appointments;

      5. Dealing with incoming emails, faxes and post, often corresponding on behalf of the manager;

      6. Carrying out background research and presenting findings;

      7. Producing documents, briefing papers, reports and presentations;

      8. Organising and attending meetings and ensuring the manager is well prepared for meetings;

      9. Liaising with clients, suppliers and other staff.

    2. Upon signing the Agreement the Client agrees for a designated company PA to act on behalf of their company.

    3. As per the written instruction received from the Client, the Company will provide duly customer service on behalf of the Client’s company over the phone or in person. All additional travel, phone and mail expenses incurred in that process will be documented and included on the relevant month’s invoice, as per point V Fees and Charges.

    4. The Client is obliged to notify the Company about any business travel assistance in writing and at least five working days in advance. The PA scope and working hours during the travel will be negotiated and agreed.

    5. The Client will be liable to all business travel and accommodation expenses, including their PA travel, per diem and accommodation costs.

    6. Should out of office hours PA assistance be necessary, it will be negotiated and agreed in 2 working days in advance and should not exceed 5 hours per week. Additional hourly charge, as agreed and specified in the Contract, will be added to the relevant month’s invoice or paid in advance as per the Agreement

    7. The Company will perform the agreed services as per the Client’s guidelines and will communicate with the Client according to their preferences.

    8. All other ad hoc or ongoing activities outside of the agreed scope will be requested and approved in writing by the Company.

  1. Fees and Charges

  1. Service Fees plus VAT are payable monthly in advance or a month in arrears on the dates and the amount set out in the Agreement

  2. All Extra Charges as specified in this agreement will be paid one month in arrears and by bank transfer, PayPal or other type of payment agreed no later than 14 working days past the date of the invoice

  3. Any Service Fee paid late will be subject to interest at the rate of 8% above the Bank of England base rate and in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Interest will be charged from the date due to the date of payment to us in cleared funds and a fee of £35 plus VAT will be charged in respect of each invoice paid late.
  4. We may withhold any or all of the Services and facilities whilst there are any outstanding Service Fees or if Client are in breach of this Agreement and shall be entitled to charge a reconnection fee of £50 plus VAT.
  5. Prior to being given access to Services as per the Contract Client shall pay a set-up fee as/if specified in the Agreement.
  6. All monthly charges will be applied as per the agreed rate specified in Contract, and will be paid as per the agreed payment terms specified on the invoice.
  7. A one off set-up fee will be applied as/if per the agreed rate specified in Contract.

  8. If in Contract, a fully refundable deposit of £100.00 will be taken as a security against call forwarding charges

  9. All additional charges plus VAT will be calculated based on the previous cost incurred by the Company and billed one month in arrears. Payable no later than 14 days after the invoice date.

  1. Trademarks

Company Trademarks means all names, marks, brands, logos, designs, trade dress and other designations the Company uses in connection with the Service or any other service. User acknowledges the Company’s rights in the Company Trademarks and agrees that any and all use of the Company Trademarks by User shall inure to the sole benefit of the Company.

  1. Disclaimer

The company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement as well as all warranties arising by usage of trade, course of dealing or course of performance. The company makes no warranty that the Service will meet user’s requirements, or that the service will be uninterrupted, timely, secure, error free or virus-free nor does the company make any warranty as to the results that may be obtained from the use of the service or as to the accuracy or reliability of any content or any information or products obtained through Service or that defects in the Service will be corrected.

  1. Limits of liability

As a condition of use of the Service, and in consideration of the Services provided by the Company, Client agrees that neither the Company, nor any officer, affiliate, director, shareholder, agent, contractor or employee of the Company (the “Company Affiliates”), will be liable to Client or any third party for any direct, indirect, incidental, special, punitive, or consequential damages, loss of profits, loss of earnings, loss of business opportunities, damages, expenses, or costs resulting directly or indirectly from, or otherwise arising in connection with the Service or Content; including but not limited to any of the following: Reliance, Termination, Infringement, Force Majeure. The limitations set forth in this section apply to acts, omissions, negligence, and gross negligence of Company and/or the Company Affiliates, which, but for this provision, would give rise to course of action in contract, or any other legal doctrine. The Company shall not be liable for any direct, indirect, incidental, punitive, special, multiple, or consequential damages resulting from the use or inability to use the Services or for cost of procurement or substitute goods and services or resulting from any products or services purchased or obtained through the site including loss of profits, use, data or intangible property, even if the Company has been advised of the possibility of such damages. The entire liability of the Company and the Client’s exclusive remedy with respect to the use of the site and service are limited to the lesser of (1) the amount actually paid by you for the Service during the three (3) months preceding the date of the Client’s claim; or (2) UK £500.00. Client hereby release the Company and the Company Affiliates from any all obligations, liabilities and claims in excess of this limitation. Services are subject to applicable local, national and international laws.

  1. Intellectual Property Rights

User acknowledges that content, including material contained on the Company website or material obtained through the Service is protected by copyright, trademarks, service marks, patents or other proprietary agreements and laws and User is only permitted to use the Content as expressly authorized by the Company. These Terms do not transfer any right, title, or interest in the Service, Site or the Content to User, and User may not copy, reproduce, distribute, or create derivative works from this Content without express authorization by the Company. User agrees not to use or divulge to others any information designated by the Company as proprietary or confidential. Any unauthorized use of any Content obtained on the through the Service may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Except as specifically permitted herein, no portion of the information on the Company website may be reproduced in any form, or by any means, without prior written permission from the company. Users are not permitted to modify, distribute, publish, transmit or create

derivative works of any material found on the site for any public, personal or commercial purposes.

  1. Data Protection Act 1998

Under the Data Protection Act of 1998 we reserve the right to appoint third party suppliers, debt collection and tracing agents in the event of any future default or any breach of any terms or conditions.

  1. Money Laundering Regulations 2007 and the Proceeds of Crime Act 2002

We operate our business in accordance with the above regulations and if necessary will make such inquiries as may be deemed appropriate from time to time and may report any unusual transactions to the appropriate authorities. Proper forms of identification (e.g. passport) will therefore be required.

  1. Jurisdiction

This Agreement shall be construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

  1. Resale

User agrees not to reproduce, duplicate, copy, sell, resell, exploit or make any commercial use of or access to the Service, without the express written consent of the Company.